Everything you need to set up and get the most from SkuPing.
SkuPing installs in under two minutes with no technical setup required.
Search for "SkuPing" or "back in stock notifications" in the BigCommerce App Marketplace.
Authorize the app when prompted. SkuPing requests access to your product catalog, inventory data, and script management.
SkuPing automatically adds the notification widget to your storefront, registers inventory webhooks, and sets up the dashboard. No theme changes or code edits needed.
SkuPing monitors your BigCommerce inventory in real time. Here's the flow from signup to sale:
When a customer visits a product page where one or more variants are out of stock, a floating "Notify Me" tab appears. They click it, enter their email, select which variants they want, and submit. Every submission is protected by server-side bot detection including honeypot fields, timing analysis, and disposable email blocking.
When you restock a product (increase inventory above zero), BigCommerce sends a webhook to SkuPing. SkuPing checks which subscribers are waiting for that exact variant and marks them as ready to notify.
Twice daily (approximately 9am and 7pm in your store's timezone), SkuPing sends notification emails to all ready subscribers. Each email includes the product image, name, restocked variants, price, and a direct link to the product page.
For 7 days after a notification is sent, SkuPing monitors your orders. If a notified customer places an order containing the notified product, the subscription is marked as a conversion and the order value is attributed. This data powers your conversion rate and revenue metrics.
Customize the notification widget from the Settings tab in your SkuPing dashboard. All changes take effect immediately on your storefront.
| Setting | Description | Default |
|---|---|---|
| Tab Color | Background color of the floating tab | #C8A24B (gold) |
| Tab Text | Label shown on the floating tab | Notify Me |
| Tab Position | Left or right side of the screen | Right |
| Form Heading | Title shown at the top of the form panel | Get notified when it's back |
| Button Text | Submit button label | Notify Me |
| Button Color | Submit button background color | Matches tab color |
| Consent Text | GDPR consent line below the form (cannot be removed) | We'll email you once when this item is back in stock. |
| Name Field | Show an optional name field in the form | Off |
Customize notification emails from the Settings tab. A preview of the email template is available in a future update.
| Setting | Description | Default |
|---|---|---|
| Subject Line | Email subject (supports {product_name} placeholder) | Good news — it's back in stock! |
| Headline | Large text at the top of the email | Good news — it's back! |
| Body Text | Optional paragraph above the product details | (empty) |
| Button Text | CTA button label | Shop Now |
| Button Color | CTA button background color | #2563eb (blue) |
| Logo URL | Your store logo displayed at the top of the email | (none) |
| From Name | Sender name shown in the recipient's inbox (Base plan) | SkuPing |
The Overview tab shows key metrics at a glance: active subscribers (currently waiting or ready to notify), notifications sent this month, conversion rate (percentage of notified subscribers who purchased within 7 days), and total revenue attributed to SkuPing notifications.
Below the stats, a "Top Products by Demand" section ranks the products your customers are most waiting for, with variant-level breakdowns. Use this to prioritize restocking decisions.
The Waitlist tab shows all subscriber records. Filter by status (waiting, ready to notify, notified, converted, queued, unsubscribed) or search by email address or product name.
Base plan merchants can export the full subscriber list as a CSV file using the Export button.
The Products tab is your demand intelligence view. It lists every product that has active waitlist subscribers, sorted by the highest demand first. Each product shows the total subscriber count and a breakdown by variant.
| Feature | Free | Base ($14/mo) |
|---|---|---|
| Active Subscribers | 25 | Unlimited |
| Notifications / Month | 10 | Unlimited |
| Widget Customization | Yes | Yes |
| Email Customization | Basic | Full |
| Custom From Name | No | Yes |
| "Powered by SkuPing" Badge | Shown (cannot remove) | Removed |
| CSV Export | No | Yes |
| Conversion Tracking | Basic | Full |
When you reach 25 active subscribers, the widget stays visible but new signups are placed in a "queued" status. When you reach 10 notifications in a billing month, remaining notifications are held until the next month or until you upgrade.
Upgrading activates all queued subscribers and sends pending notifications at the next batch window. BigCommerce handles billing proration automatically.
Notifications are batched and sent twice daily at approximately 9am and 7pm in your store's timezone. This is not instant — there may be a delay of up to 30 minutes from the restock event to the send window.
Yes. Every notification email includes an unsubscribe link. Clicking it removes that specific variant subscription.
Your data is retained for 30 days after uninstall. If you reinstall within that window, all subscriber data, settings, and analytics are restored. After 30 days, data is permanently deleted.
No. The widget script is lightweight (under 15KB), loads asynchronously, and only activates on product pages with out-of-stock variants. It has no impact on page load times for in-stock products.
SkuPing uses multiple layers of server-side bot protection on every form submission. This includes a honeypot field (hidden from real users, filled by bots), a timing check (submissions faster than 2 seconds are rejected), and disposable email domain blocking. All of this happens automatically with no merchant configuration needed and no visible CAPTCHA for customers.
Not yet. Email provider integrations are planned for a future Pro tier. Currently, all notifications are sent through SkuPing's built-in email delivery.
No. SkuPing injects the widget automatically via BigCommerce's Script Manager API. No theme files are modified, and no code changes are needed.
Email us at support@skuping.com and we'll get back to you as soon as possible.
SkuPing handles this automatically. If a product is restocked and then sells out again before the next batch send window (9am or 7pm), subscribers are reverted back to "waiting" status and no email is sent. This prevents customers from receiving a "it's back!" email for a product that's already gone. They'll be notified at the next restock instead.